SKY EQP

Returns & Refunds Policy

Updated 13 September 2026. This policy applies to consumer purchases agreed with SKY EQP LTD. The website currently supports browsing and enquiries; it does not take online payments.

Change of mind: your legal right

For an eligible distance purchase, tell us clearly that you wish to cancel within 14 calendar days after the day you receive the goods. For one order delivered in separate parts, the period starts after the last item arrives. You then have a further 14 calendar days after telling us to send the goods back. You do not need to give a reason.

Our additional 30-day return offer

We also accept change-of-mind returns sent within 30 calendar days after delivery when items are unworn, unwashed, in their original condition and with their tags. This additional offer does not replace or shorten your legal cancellation period. Packaging or tags are not an absolute condition of your statutory rights.

How to start a return

Call us or send a clear cancellation notice by post using the contact details below. Include your name, contact details, order reference if available and the items you wish to return. You may use the cancellation form below, but you do not have to. You do not need our approval to exercise a statutory cancellation right.

Telephone: 073459 10935. Postal contact: SKY EQP LTD, Unit 1a / 688, Sutton Road, Walsall, United Kingdom, WS9 0QH.

Contact us for the return address and prepaid return arrangements. We continue to offer free mainland UK returns. If you arrange your own return, discuss the method and reimbursement with us first. Keep your proof of posting. There is no online returns portal.

Condition and hygiene exceptions

You may inspect and try on goods as you would in a shop. For a statutory cancellation we may deduct only a lawful reduction in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning. We do not charge a restocking fee.

The statutory change-of-mind right may not apply to goods made to your specification or clearly personalised, or to sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been removed after delivery. This is not a blanket exclusion for underwear, swimwear or jewellery, and it does not remove your rights if goods are faulty, unsafe or misdescribed.

Refund timing and delivery charges

We aim to process eligible refunds within 2 working days after checking your return. In all cases where the law requires a refund, we will refund without undue delay and within 14 calendar days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If we agree to collect the goods, the refund deadline is 14 calendar days after you tell us you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, and carry no refund fee.

When you cancel the whole order under your statutory right, we refund the standard outbound delivery charge. Any extra you chose to pay for premium delivery need not be refunded. Bank processing time is separate from the time at which we issue your refund.

Faulty, damaged or misdescribed goods

Contact us as soon as you discover a problem. You usually have a short-term right to reject faulty or misdescribed goods within 30 days of receiving them. After that, repair, replacement, a price reduction or a refund may still be available under the Consumer Rights Act 2015. We pay reasonable return costs for goods that fail to conform. Photographs can help us assess the issue but are not an absolute condition of your rights. Sale items have the same statutory protection.

Optional cancellation form

To: SKY EQP LTD, Unit 1a / 688, Sutton Road, Walsall, United Kingdom, WS9 0QH. I give notice that I cancel my contract for these goods: [items]. Ordered on / received on: [date]. Order reference: [if available]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper].

Your statutory rights

This policy is in addition to your rights under UK consumer law. No part of it restricts those rights.